Superior Customer Support
Email correspondence
- Speed of response < 2 hrs
Phone service
- Average Speed of Answer
< 30 secs - Average % Abandon Rate
< 2%
Phone messages
- Speed of response < 60 minutes
Order Entry
- Mail orders < 3 hrs
- Fax and email orders < 3 hrs
- Custom orders – in hands date < 3 hrs, regular < 4 hrs
Your Total Solution
Uniform Works can offer an array of customizable cost-effective uniform and corporate apparel solutions. Moreover, we can provide the most economical total cost of program ownership while also supplying you a quality product and industry leading program managements services
We achieve this by:
- Providing you with a skilled team of cross-trained customer service representatives that are available via phone, fax, and email
- Creating an online portal the provides 24-hour access with convenient payment options, including payroll deduct
- Offering web reporting options that include inventory and order status
- Quality control and brand compliance to provide you with consistency in your corporate image
- Inventory management based on forecasting resulting in reduction of backorders and rush charges
- An experienced program management team consisting of:
- National Account Executive
- Customer Service Representative
- IT Specialist
- Procurement Agent
- Program Manager
- Marketing Support
- Designer
